Careers with Via

Our team is made up of engineers, entrepreneurs, educators, and technologists who are united by the shared belief that global experiences can change the world.

If you’re interested in joining the Via team, please explore our current job openings. If you don’t see one that fits your strengths, please get in touch. As we continue to grow, we may have a position that’s ideal for you, your skill sets, and your passions.

Here’s what our employees have to say

“All of the people I work with at Via are smart. They’re all very passionate about international education. I’m fortunate to work with some pretty amazing people on a daily basis.”

Alexander Mathieu aka“ “Chef”, Senior Backend Software Developer

Current Via Job Openings

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Product Owner

Location: Remote/Hybrid (with occasional travel)

About Via TRM: At Via TRM, we are dedicated to “powering the next generation of global citizens” through innovative, user-friendly software solutions designed for higher education institutions and travel organizations. Our platform simplifies travel program management, enrollment, and risk mitigation for universities and travel providers across the globe. As we continue to expand, we are seeking a dynamic Product Owner to join our team, helping us drive product innovation and ensure our solutions meet the evolving needs of our clients.

Position Overview: We are looking for a proactive and detail-oriented Product Owner who will work closely with cross-functional teams to define and execute the product roadmap. You will serve as a critical bridge between stakeholders and the development team, ensuring the successful delivery of features that align with our company’s vision and customer needs. The ideal candidate will bring a blend of technical understanding, customer empathy, and business acumen to drive product success.

Key Responsibilities:

Product Vision & Strategy: Collaborate with stakeholders to develop a clear product vision and strategy that aligns with business objectives and customer needs.
Backlog Management: Own and prioritize the product backlog, translating business requirements into actionable tasks for the development team.
Stakeholder Collaboration: Serve as the main point of contact for stakeholders, gathering input and ensuring alignment on product features, timelines, and goals.
Agile Leadership: Lead sprint planning, reviews, and retrospectives, ensuring the development team is clear on priorities and timelines.
Market Research & Customer Insights: Conduct market research and engage with customers to understand trends and pain points, integrating these insights into product development.
Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure smooth product development and delivery.
Roadmap Development: Create and maintain a product roadmap that reflects both short-term and long-term goals, ensuring flexibility and adaptation to changing priorities.
Feature Delivery: Oversee the delivery of product features, ensuring they are developed on time, within scope, and to a high quality.
Data-Driven Decisions: Use data and analytics to drive product decisions, tracking performance metrics and iterating on features to continuously improve the user experience.

Qualifications:

3+ years of experience as a Product Owner or in a similar role, preferably in SaaS, ed-tech, or travel-related industries.
Strong understanding of Agile methodologies and experience leading development teams through the full product lifecycle.
Proven ability to manage cross-functional teams and collaborate with diverse stakeholders to achieve product goals.
Experience in conducting market research and using customer feedback to inform product strategy.
Excellent communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
A passion for international education and a commitment to improving global education systems.
Technical understanding of software development processes is a plus.
Experience with product management tools such as Jira, Trello, or Asana.

Nice-to-Haves:

Experience working in the B2B SaaS industry.
Prior experience in international education or travel management sectors.
Knowledge of UI/UX best practices and design thinking methodologies.
Familiarity with data-driven decision-making processes and tools

PASS THIS BY IF YOU…

Are uncomfortable initiating conversations
Are uncomfortable with ambiguity
Not transparent or negative
Have not worked for at least 3 years full time in a professional setting
Require modest or slower paced environments to thrive
Prefer or require complete delegated task lists to be effective and/or daily check-ins from management to know how to move the company forward on a daily basis
Are not eligible to live and work in the United States

What We Offer:

Competitive salary and performance bonuses.
Health insurance and flexible remote work environment.
Opportunities for professional growth and career development.
A collaborative, innovative work culture committed to continuous improvement.
A chance to make a meaningful impact in global education.

Apply Now: If you’re passionate about product development and excited about driving the success of cutting-edge technology in global education, we want to hear from you. Please send your resume and a cover letter to jobs@via-trm.com and tell us why you’re the right fit for this role!

Via TRM is an equal-opportunity employer. We encourage applicants from all backgrounds to apply and are committed to fostering a diverse and inclusive workplace.

Product Owner

Location: Remote/Hybrid (with occasional travel)

Key Responsibilities:

Product Vision & Strategy: Collaborate with stakeholders to develop a clear product vision and strategy that aligns with business objectives and customer needs.
Backlog Management: Own and prioritize the product backlog, translating business requirements into actionable tasks for the development team.
Stakeholder Collaboration: Serve as the main point of contact for stakeholders, gathering input and ensuring alignment on product features, timelines, and goals.
Agile Leadership: Lead sprint planning, reviews, and retrospectives, ensuring the development team is clear on priorities and timelines.
Market Research & Customer Insights: Conduct market research and engage with customers to understand trends and pain points, integrating these insights into product development.
Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure smooth product development and delivery.
Roadmap Development: Create and maintain a product roadmap that reflects both short-term and long-term goals, ensuring flexibility and adaptation to changing priorities.
Feature Delivery: Oversee the delivery of product features, ensuring they are developed on time, within scope, and to a high quality.
Data-Driven Decisions: Use data and analytics to drive product decisions, tracking performance metrics and iterating on features to continuously improve the user experience.

Qualifications:

3+ years of experience as a Product Owner or in a similar role, preferably in SaaS, ed-tech, or travel-related industries.
Strong understanding of Agile methodologies and experience leading development teams through the full product lifecycle.
Proven ability to manage cross-functional teams and collaborate with diverse stakeholders to achieve product goals.
Experience in conducting market research and using customer feedback to inform product strategy.
Excellent communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
A passion for international education and a commitment to improving global education systems.
Technical understanding of software development processes is a plus.
Experience with product management tools such as Jira, Trello, or Asana.

Nice-to-Haves:

Experience working in the B2B SaaS industry.
Prior experience in international education or travel management sectors.
Knowledge of UI/UX best practices and design thinking methodologies.
Familiarity with data-driven decision-making processes and tools

PASS THIS BY IF YOU…

Are uncomfortable initiating conversations
Are uncomfortable with ambiguity
Not transparent or negative
Have not worked for at least 3 years full time in a professional setting
Require modest or slower paced environments to thrive
Prefer or require complete delegated task lists to be effective and/or daily check-ins from management to know how to move the company forward on a daily basis
Are not eligible to live and work in the United States

What We Offer:

Competitive salary and performance bonuses.
Health insurance and flexible remote work environment.
Opportunities for professional growth and career development.
A collaborative, innovative work culture committed to continuous improvement.
A chance to make a meaningful impact in global education.

Via TRM is an equal-opportunity employer. We encourage applicants from all backgrounds to apply and are committed to fostering a diverse and inclusive workplace.

Partner Success Manager ISSS

Location: Remote/Hybrid (with occasional travel)

About Via TRM: Built by and for international educators, Via TRM is on a mission to “power the next generation of global citizens” with innovative, client-focused Traveler Relationship Management software. We help higher education institutions, risk management offices, and travel companies increase enrollment, streamline risk management, and enhance global education operations through our suite of products, including Via Global, Via Travel, Via Contracts and Via International.

Position Overview: We are hiring an ISSS Partner Success Manager to innovate our next level of training in order to implement, train, and support Via TRM Clients in our Via International service. The ideal candidate is someone who genuinely cares about making our Client’s day better by helping new Clients envision how to best use Via to support their objectives including: setting up their account successfully, training Clients in all aspects of our product, responding quickly to information requests, answering questions, escalating issues internally, providing timely updates, and supporting the Partner Support Specialists and our Client Community in creative ways.

Our next team member must demonstrate the ability to listen, lead, take initiative, pick up the phone, write a concise yet complete email, make useful recommendations, speak with confidence, want to learn and grow, and thrive in a rapidly changing environment.

We’re looking for a client experience advocate, creative problem solver, and a product enthusiast.

This position offers a competitive base salary, remote work flexibility, paid-time off, health insurance, family leave, work travel, and opportunities to grow within a values-driven company.

YOU’LL BE RESPONSIBLE FOR: :

Collaborating with the team to create the most impactful, scalable and innovative client training experience program.
Successful on-boarding and training of clients to product .
Focus on client retention through continued trainings and knowledge sharing.
Help clients reach their goals through usage of product
Effectively communicate new product opportunities (through features, client highlights).
Leverage client and product expertise to support new and improved features
Client Satisfaction in response times, communication, and effective coordination of issue resolution
Deep product knowledge and expertise of solutions.
Accountability for CS KPI’s

WHAT YOU’LL BE DOING

Project management lead for new client implementations
Coordinate account set up, training and business implementation with the technical project implementation lead
Ownership of the ISSS Support Desk – Respond promptly when tagged in the support inbox & provide client solutions through direct support (e.g. sharing resources, clarifying functionality, etc.) and/or internally escalating client requests
Training and onboarding of all new Client Support Specialist’s
Ongoing leadership and management of the Client Support Specialists role
Product training & documentation (creation & implementation)
Proactive & reactive Client Communication (execution of Release Notes & Client Newsletter)
Update the Via TRM Knowledge Bas
Update the Via TRM CRM with Client interactions
Document product functionality for internal & external purposes
Create client training videos, lead client trainings and webinars
QA/User testing to support new releases and build product knowledge and context
Work with business team to surface possible risks and opportunities related to Client accounts
Work with product and engineering teams to escalate product issues and resolution plans
Develop, implement, and maintain best practices for Client Success

REQUIREMENTS/ MUST HAVES

Bachelor’s Degree
Minimum of 4 years in a professional client facing or account management role
At least one year of experience working in an immigration case management system.
Knowledge of SEVIS and federal F-1 and J-1 regulations
Experience creating scalable software training programs
Experience working in an ISSS office
Strong desire and sense of satisfaction in solving problems, advocating for Clients, and making their work day easier
Top notch organizational skills – decision making, goal setting and maintenance, creating and keeping deadlines
Resiliency, patience, and determination in evolving circumstances and situations with unknowns
Ability to ideate and recommend creative solutions in Via TRM to help solve client problems
Excellent communicator (verbal & in writing)
Self-starting learner
Tech fluency
Fully on board with participating as a team member according to our core values (Add Ideas to Ideas; Take Initiative; Give Good Vibes; Stand with Others, Adventure On)

DESIRED/ NICE TO HAVES

QA Experience
Project Management certifications or background
Experience in higher education, international education
Experience implementing SaaS software
Experience working as a Designated School Official (DSO) and / or Alternate Responsible Officer (ARO)
Presentation and / or Training experience, preferably regarding regulatory and / or technical information.
Experience with complex transfer of extensive, highly confidential data to SEVIS.
SEVIS Data Coordinator, SEVIS Compliance Coordinator, or a similar role.
Participated in software implementations, preferably in a higher education environment
Experience in business
Experience in working with software and/or startup companies
A personal experience in at least one educational or meaningful travel experience

PASS THIS BY IF YOU…

Thrive best in predictable or rarely-changing environments
Get frustrated when issues arises

What We Offer:

Competitive salary plus commission and performance bonuses.
Flexible remote work environment with opportunities to travel for conferences and events.
Health insurance, unlimited paid-time-off, and work-life balance.
A chance to grow within a values-driven company that prioritizes client success and continuous improvement.

Apply Now: If you’re a proactive, relationship-driven sales leader with a passion for global education, we’d love to hear from you. Please APPLY HERE and tell us why you’re the right fit for this exciting opportunity!

Via TRM is an equal-opportunity employer. We encourage applicants from all backgrounds and experiences to apply.

Regional Vice President of Growth

Location: Remote/Hybrid (with occasional travel)

Position Overview: We are looking for a Regional Vice President of Growth to lead our efforts in acquiring new business, expanding relationships with existing clients, and driving strategic growth across key regions. This is a high-impact role where you will own the entire sales process, from prospecting and outreach to closing and contracting, while collaborating closely with cross-functional teams to deliver exceptional value to our customers.

Key Responsibilities:

Sales Leadership: Lead the prospecting, outreach, decision, and contracting process for new business and strategic expansions within your region.
Relationship Building: Cultivate long-term, trust-based relationships with prospective and existing clients, partners, and advocates in the international education and risk management sectors.
Market Expansion: Drive growth by identifying new business opportunities, presenting Via TRM’s vision and products, and positioning our solutions to meet client needs.
Solution Selling: Conduct discovery calls, product demos, and client consultations, identifying the right solutions and creating custom proposals, quotes, and agreements that align with client goals.
Cross-Departmental Collaboration: Work closely with marketing, product, engineering, client success, and executive teams to ensure alignment and effective execution of growth strategies.
Data Management: Maintain consistent, accurate CRM data and provide regular updates on your pipeline, sales metrics, and client interactions.
Strategic Events & Conferences: Represent Via TRM at international education conferences and events, building your network and generating opportunities through presentations, networking, and product demonstrations.
Negotiation & Contracting: Lead negotiations and finalize terms for partnerships, ensuring that deals meet both client needs and company objectives.
Reporting: Report regularly to the VP of Growth, providing insights and data on sales activities, trends, and outcomes.

Qualifications:

3+ years of full-time professional experience in inside/outside sales, preferably in international education, SaaS, or travel-related industries.
Proven track record of meeting and exceeding new business goals and key performance indicators.
Passion for international education, demonstrated by personal or professional experience in study abroad, ISSS, or education program providers.
Experience managing a portfolio of client and prospect relationships, with references to confirm successful relationship-building and account management.
Skilled communicator: Excellent written, verbal, and presentation skills with a knack for connecting with people and inspiring action.
Experience with CRM software, such as HubSpot or Salesforce, and comfort with data tracking, analysis, and reporting.
Self-starter: Comfortable working in a fast-paced, ambiguous environment with the ability to take initiative and move projects forward with minimal oversight.
Bachelor’s degree or equivalent.

Nice-to-Haves:

Knowledge of and experience in B2B SaaS sales.
Experience working in tech or startup environments.
Proficiency in creating and analyzing spreadsheets and reports.
Experience working in a remote work environment

PASS THIS BY IF YOU…

Are uncomfortable initiating conversations
Are uncomfortable with ambiguity
Not transparent or negative
Have not worked for at least 3 years full time in a professional setting
Require modest or slower paced environments to thrive
Prefer or require complete delegated task lists to be effective and/or daily check-ins from management to know how to move the company forward on a daily basis
Are not eligible to live and work in the United States

What We Offer:

Competitive salary plus commission and performance bonuses.
Flexible remote work environment with opportunities to travel for conferences and events.
Health insurance, unlimited paid-time-off, and work-life balance.
A chance to grow within a values-driven company that prioritizes client success and continuous improvement.

Via TRM is an equal-opportunity employer. We encourage applicants from all backgrounds and experiences to apply.

Product Owner

Location: Remote/Hybrid (with occasional travel)

Position Overview: We are looking for a proactive and detail-oriented Product Owner who will work closely with cross-functional teams to define and execute the product roadmap. You will serve as a critical bridge between stakeholders and the development team, ensuring the successful delivery of features that align with our company’s vision and customer needs. The ideal candidate will bring a blend of technical understanding, customer empathy, and business acumen to drive product success.

Key Responsibilities:

Product Vision & Strategy: Collaborate with stakeholders to develop a clear product vision and strategy that aligns with business objectives and customer needs.
Backlog Management: Own and prioritize the product backlog, translating business requirements into actionable tasks for the development team.
Stakeholder Collaboration: Serve as the main point of contact for stakeholders, gathering input and ensuring alignment on product features, timelines, and goals.
Agile Leadership: Lead sprint planning, reviews, and retrospectives, ensuring the development team is clear on priorities and timelines.
Market Research & Customer Insights: Conduct market research and engage with customers to understand trends and pain points, integrating these insights into product development.
Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure smooth product development and delivery.
Roadmap Development: Create and maintain a product roadmap that reflects both short-term and long-term goals, ensuring flexibility and adaptation to changing priorities.
Feature Delivery: Oversee the delivery of product features, ensuring they are developed on time, within scope, and to a high quality.
Data-Driven Decisions: Use data and analytics to drive product decisions, tracking performance metrics and iterating on features to continuously improve the user experience.

Qualifications:

3+ years of experience as a Product Owner or in a similar role, preferably in SaaS, ed-tech, or travel-related industries.
Strong understanding of Agile methodologies and experience leading development teams through the full product lifecycle.
Proven ability to manage cross-functional teams and collaborate with diverse stakeholders to achieve product goals.
Experience in conducting market research and using customer feedback to inform product strategy.
Excellent communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
A passion for international education and a commitment to improving global education systems.
Technical understanding of software development processes is a plus.
Experience with product management tools such as Jira, Trello, or Asana.

Nice-to-Haves:

Experience working in the B2B SaaS industry.
Prior experience in international education or travel management sectors.
Knowledge of UI/UX best practices and design thinking methodologies.
Familiarity with data-driven decision-making processes and tools

PASS THIS BY IF YOU…

Are uncomfortable initiating conversations
Are uncomfortable with ambiguity
Not transparent or negative
Have not worked for at least 3 years full time in a professional setting
Require modest or slower paced environments to thrive
Prefer or require complete delegated task lists to be effective and/or daily check-ins from management to know how to move the company forward on a daily basis
Are not eligible to live and work in the United States

What We Offer:

Competitive salary and performance bonuses.
Health insurance and flexible remote work environment.
Opportunities for professional growth and career development.
A collaborative, innovative work culture committed to continuous improvement.
A chance to make a meaningful impact in global education.

Apply Now: If you’re passionate about product development and excited about driving the success of cutting-edge technology in global education, we want to hear from you. Please apply with your cover letter here.

Via TRM is an equal-opportunity employer. We encourage applicants from all backgrounds to apply and are committed to fostering a diverse and inclusive workplace.

Apply to Via

To apply to Via, please email your resume to jobs@via-trm.com and reference the job you’re applying for at Via.

We are an equal opportunity employer and welcome applications from qualified applicants from all walks of life, regardless of your race, color, religion, sex, national origin, age, disability, or genetics.

Our positions offer a competitive hourly rate, remote work environment, and opportunities to grow within a values-driven company.